9 Things We Do Better

9 Things We Do Better

We offer expertise in IT consulting, computer support and network services for small business owners throughout the Northern & Central New Jersey area.

1. Live People. Every technical support call will be answered by a live person. If you call in with an emergency we have systems in place to make sure that a technician is notified immediately and can start working on resolving your issue right away. No time will be lost simply waiting to even get your issue reported.

2. Fixed Right, The First Time, Guaranteed. You will never again experience paying to fix a problem that comes right back. If we don’t get it right the first time, we’ll do whatever it takes to make it right, guaranteed. You’ll never pay for the same repair twice.

3. We Focus on You. We make sure we’re able to respond to your issues quickly by maintaining appropriate staffing levels and making sure our technicians are not over-extended. Our technician’s number one job is to support your computers and network when you need it. You’ll never have to worry that we can’t get to you or that you’re not our top priority.

4. You’ll Always be “in the Know.” Too many times blind faith in technology or a service provider puts you in a position where you feel that you don’t know what’s going on with your network, your security, and your data. We maintain full network documentation that will make sure you always have what you need to access your data and services. We provide monthly reports proving the status of all your services. And we continuously monitor your performance, security, and backups to make sure everything is running like it’s supposed to be and that we can act quickly as soon as we identify any issues or concerns.

5. Budget Aware. We started our company with the goal of providing Fortune 500 enterprise support at a cost that small to mid-sizes businesses can afford. Unforeseen or unexpected charges can break your budget. When you hire us, one fixed cost – custom designed based on your technology needs – gets you a comprehensive support plan that covers service, support, and monitoring. We are far less expensive than hiring a full-time computer support staff. By outsourcing your computer support to us, we can save you thousands of dollars on hiring, salaries, and benefits.

6. Proactive Not Reactive. Our entire service model is proactive and not reactive. We focus on taking care of issues BEFORE they start affecting your business, rather than “putting out fires” by responding to them. With our services, your network is monitored 24/7/365 by powerful state-of-the-art systems that keep your network running smoothly and prevents expensive downtime. In addition, our qualified technical experts review that information regularly to ensure optimal system performance.

7. Peace of Mind. We handle every aspect of your technology so you have peace of mind. By using vendor management, we can take care of your specialized software, Internet connection, website development, maintenance, and any other technology-related needs you may have. You company will only need to contact us and we’ll take care of the rest.

8. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.

9. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

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